Privacy Policy

1. Introduction

Welcome to hstockwork.com ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products. Please read this policy carefully. By using our site, you agree to the practices described here.

We are committed to protecting your privacy. Because we operate as a digital marketplace and accept cryptocurrency payments only, we collect far less personal information than a typical e-commerce store. This policy explains exactly what we do and do not collect.

2. Information We Collect

We only collect information that is necessary to fulfil your order, respond to your enquiries, and improve our service. The information we may collect includes:

Information you provide directly

• Contact details — such as your WhatsApp number, Telegram username, or email address when you message us to place an order or ask a question.
• Order details — the products and quantities you request, and any notes you send us about your order.
• Payment confirmation — the transaction hash or confirmation of your cryptocurrency payment. We do not collect or store your private keys, wallet passwords, or seed phrases.
• Communication history — the messages you exchange with our support team through WhatsApp, Telegram, or email.

Information collected automatically

• Device and browser data — general information such as your browser type, operating system, and screen size. This is collected in aggregate and is not linked to you personally.
• Usage data — pages you visit on our site and how long you spend on them. This helps us understand which products are most useful to visitors.
• IP address — collected in server logs for security and fraud-prevention purposes. We do not use it to identify you personally.

3. How We Use Your Information

The information we collect is used strictly for the following purposes:

• To fulfil your order — confirming availability, providing payment instructions, and delivering your account credentials.
• To provide customer support — answering your questions and resolving any issues with your order.
• To improve our service — analysing general usage patterns to make our website faster and easier to use.
• To maintain security — detecting and preventing fraudulent activity, abuse, and unauthorised access.
• To comply with legal obligations — responding to lawful requests from authorities where required by law.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies & Tracking

Our website uses minimal cookies and local storage to improve your browsing experience. Specifically:

• Theme preference — we store your light/dark mode choice in your browser's local storage so the site looks the same when you return.
• Essential cookies — required for the site to function correctly. These do not track you across other websites.

We do not use advertising cookies, cross-site tracking pixels, or third-party analytics that profile you personally. You can disable cookies in your browser settings at any time, though some parts of the site may not function correctly as a result.

5. Sharing Your Information

We do not sell or share your personal information with third parties, except in the following limited circumstances:

• Service providers — we may use trusted third-party tools (such as messaging platforms) to communicate with you. These providers only receive the information necessary to deliver their service.
• Legal requirements — we may disclose information if required to do so by law or in response to valid requests from public authorities.
• Business transfers — if our business is ever sold or merged, your information may be transferred as part of that transaction. We will notify you before this happens.

6. Data Retention

We retain your order and communication information only for as long as necessary to fulfil the purposes described in this policy — typically for the duration of our support warranty period. After that, we delete or anonymise the data.

Message history on WhatsApp, Telegram, and email is retained according to each platform's own policies. You are free to delete your side of any conversation at any time.

7. Data Security

We take reasonable technical and organisational measures to protect the information you share with us. These include:

• Using encrypted channels (HTTPS) for all website traffic.
• Limiting access to order information to only the team members who need it to fulfil your order.
• Storing account credentials in secure, access-controlled systems.
• Not storing cryptocurrency private keys, seed phrases, or wallet passwords.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access — request a copy of the information we hold about you.
• The right to correction — request that we correct any inaccurate information.
• The right to deletion — request that we delete your personal information, subject to legal obligations.
• The right to object — object to certain types of processing.
• The right to data portability — request your information in a portable format.

To exercise any of these rights, please contact us using the details at the bottom of this page. We will respond to your request within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to third-party sites or services, such as messaging platforms or cryptocurrency tools. We are not responsible for the privacy practices of those third parties. We encourage you to read the privacy policy of any site you visit through our links.

10. Children's Privacy

Our services are not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us through any of the channels below. Our support team is available 24/7.