How our replacement guarantee works — what qualifies for a refund or replacement, and how to request one.
At hstockwork.com, every account we sell is backed by our replacement guarantee. If an account stops working within the warranty period due to a defect on our end, we will replace it — or, where a replacement is not possible, issue a refund. This page explains exactly how that works.
We want you to feel confident buying from us. Because we sell digital products delivered instantly, we cannot accept "returns" in the traditional sense. Instead, we offer a clearly defined replacement guarantee that covers genuine defects while protecting both you and us from misuse.
Our replacement guarantee means that if an account we sold you fails within the warranty period for a reason that is our fault, we will replace it at no additional cost. This is our primary remedy, and it is what most customers prefer because it keeps their campaign or project running without delay.
A replacement is issued for the same product tier you originally purchased. If we are out of stock on that tier, we will offer either a comparable tier or a refund — your choice.
The following situations do qualify for a replacement or refund:
The following situations do not qualify for a replacement or refund:
Requesting a replacement is quick and straightforward. Please follow these steps:
Message us on WhatsApp, Telegram, or email — whichever you used to place the original order. This helps us find your order record quickly.
Include the product name, quantity, and approximate order date. If you have an order confirmation message, forward it to us.
Tell us exactly what went wrong — for example, "the credentials don't work" or "the account was banned immediately after login." Screenshots help but are not required.
Our team checks the account against our records. This usually takes a few minutes to a few hours, depending on volume.
If your claim qualifies, we send a replacement account (or, where applicable, a refund) through the same channel — usually within 24 hours.
The warranty period for every account is 72 hours (3 days) from the moment of delivery. This is the window during which you should:
If any account is defective, report it within this 72-hour window. Claims submitted after the warranty period has expired cannot be accepted, because we have no way of knowing what happened to the account after delivery.
Our default remedy is a replacement, because it solves the problem immediately without any payment processing delay. However, in the following cases we will issue a refund instead:
Refunds are issued in the same cryptocurrency you used to pay, at the original USD value of the affected accounts. We do not refund any network or transaction fees that were paid on-chain.
Because we accept cryptocurrency only, refunds are processed in crypto. This has a few important implications:
Because cryptocurrency transactions are irreversible, traditional chargebacks do not apply. If you believe you are entitled to a refund, please contact us directly first — we are committed to resolving genuine issues fairly.
Filing a false or malicious dispute, or attempting to reverse a completed crypto transaction through fraudulent means, will result in a permanent ban from our service and may be reported to the relevant authorities.
Our replacement guarantee is designed to protect honest customers. We reserve the right to refuse a replacement or refund if we have reasonable evidence that the request is fraudulent or abusive. This includes:
In serious cases, we may suspend or permanently ban the customer from future purchases.
We may update this Refund Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. The policy in effect at the time of your purchase is the one that applies to that purchase.
If you have any questions about this Refund Policy, need to request a replacement, or want to check on the status of a claim, please reach out through any of the channels below. Our support team is available 24/7.
For all refund and replacement requests, contact us through one of these channels. Please include your product name, quantity, and order date so we can help you faster.